Dairy Flat Highway, Albany, Auckland 0632, New Zealand
+6499481915
At PlayHive Mobile, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly whenever you use our mobile games, applications, and related services. This Privacy Policy explains how we collect, use, store, and safeguard your data when you download, install, register, or play our games, participate in in-game events or promotions, make purchases, or otherwise interact with our services. By using our mobile games and related services, you agree to the data practices outlined in this policy.
When you use our mobile games, we collect information that you provide directly. This includes your name, email address, username, age or date of birth, payment information when you make in-app purchases, and any other details you choose to share through customer support inquiries, participation in surveys, contests, or promotions. You may also provide data when you connect to our services through social media or third-party platforms. In these cases, we may collect information associated with those accounts, such as your profile name or avatar, depending on your privacy settings on those platforms.
In addition to the information you provide directly, we automatically collect certain technical data through the use of our mobile games and applications. This may include your device type, operating system, unique device identifiers, IP address, language settings, game version, and details about your gameplay, including achievements, progress, in-game purchases, interactions with other players, and preferences. We may also collect data on your interactions with ads or promotions within our games. This information helps us enhance game performance, troubleshoot technical issues, ensure security, and provide a better gaming experience.
We use the information we collect for several key purposes. These include enabling you to access and use our games, process your transactions, manage your account, provide technical and customer support, communicate important updates related to our services, and send you marketing messages if you have opted in to receive them. Your data allows us to personalize your gaming experience, present content that is relevant to you, offer rewards or special features, and improve the quality of our games and services. We also use data for analytics, to understand trends and player behavior, and to prevent fraud, cheating, or abuse within our games.
Your personal data may be shared with trusted third parties that help us operate our services effectively. These partners include payment processors, customer service providers, analytics services, marketing partners, cloud hosting providers, and security services. All such partners are required to protect your data and may use it only for purposes directly related to providing services on our behalf. We do not sell, rent, or trade your personal information to external parties for their independent marketing purposes.
We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we take steps to securely delete or anonymize it so that it can no longer be associated with you. You have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You may also withdraw your consent where processing is based on consent, and opt out of marketing communications at any time without affecting your ability to use our core services.
To protect your data, PlayHive Mobile employs appropriate technical, administrative, and physical safeguards. These include encryption, secure data storage, access controls, internal policies, and regular reviews of our data handling practices. While we strive to protect your information, no system is completely secure, and we encourage you to take care when managing your account credentials and personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this policy periodically so that you are always aware of how your information is used and protected. Continued use of our services following any updates indicates your acceptance of the revised policy terms.
If you have any questions about this Privacy Policy, how your personal data is handled, or if you wish to exercise your data rights, please contact PlayHive Mobile. We are committed to ensuring that your data is managed transparently and securely, and we value the trust you place in us when you choose to play our games.
