Dairy Flat Highway, Albany, Auckland 0632, New Zealand +6499481915

Protection

Data Protection Policy for PlayHive Mobile

1. Introduction

At PlayHive Mobile, we are committed to protecting your personal data and ensuring that your privacy is respected. This Data Protection Policy explains how we collect, use, store, and safeguard your information when you use our mobile games, applications, websites, or other related services. We aim to be transparent about our data practices and to comply fully with all applicable data protection laws and regulations.

2. Types of Data We Collect

  • Personal identification data: Such as your name, username, date of birth, and account details.
  • Contact information: Including your email address and phone number, especially if you register for newsletters or customer support.
  • Device and usage data: Information about your device (such as device ID, operating system, and model), IP address, mobile carrier, and how you interact with our games.
  • Gameplay data: Including in-game progress, scores, achievements, purchases, and preferences.
  • Payment information: Data necessary to process purchases and subscriptions, handled securely through payment processors.
  • Location data: With your consent, we may collect approximate or precise location information to enhance gameplay features.
  • Communication data: Messages you send to us, including feedback, inquiries, or support requests.
  • Cookies and tracking technologies: Used to collect data about your activity on our websites and apps, which helps us improve our services and provide personalized content.

3. How We Collect Your Data

  • Information you provide directly when registering, making purchases, or contacting customer support.
  • Automatic collection through your device and game usage, including cookies and SDKs integrated into our games.
  • Third-party services, such as social media platforms or advertising partners, with your consent.

4. Purposes of Data Processing

  • To create and manage your user account and profile.
  • To provide, maintain, and improve our games and related services.
  • To process your transactions, including in-app purchases and subscriptions.
  • To communicate with you regarding your account, updates, promotions, and events, with your consent.
  • To personalize your gaming experience and content recommendations.
  • To analyze usage data and user behavior to enhance game performance and features.
  • To prevent fraud, cheating, and unauthorized access.
  • To comply with legal and regulatory obligations.

5. Legal Basis for Processing

  • Your consent, particularly for marketing communications and certain data collection practices.
  • The performance of a contract, such as providing access to games and services you purchase.
  • Compliance with legal obligations that apply to our operations.
  • Legitimate interests, such as improving our services, protecting security, and conducting analytics, balanced against your rights.

6. Data Sharing and Disclosure

  • Service providers who assist with payment processing, customer support, marketing, analytics, and IT services.
  • Advertising partners, only where you have provided consent for targeted advertising.
  • Law enforcement or regulatory bodies as required by law or to protect our rights and users.
  • Other users, when you participate in multiplayer games or social features that share your profile and gameplay data.

We do not sell your personal data to third parties.

7. Security Measures

  • Encryption of sensitive data during transmission and storage.
  • Secure servers with firewalls and intrusion detection systems.
  • Access controls limiting data access to authorized personnel.
  • Regular security audits and staff training on data privacy.
  • Monitoring and incident response plans to handle data breaches.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We recommend you take steps to secure your account, such as using strong passwords.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Account and transaction data is retained to manage your account and comply with financial regulations.
  • Usage and gameplay data may be retained for analytics and service improvement.
  • Marketing preferences are stored until you withdraw consent.

Once data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you have rights concerning your personal data, such as:

  • Accessing the personal data we hold about you.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of your data where applicable.
  • Objecting to or restricting certain processing activities.
  • Withdrawing consent at any time for processing based on consent.
  • Receiving your data in a portable format.
  • Lodging a complaint with a data protection authority.

To exercise your rights, please contact us at [email protected].

10. Children’s Privacy

Our games are not intended for children under the age of 13 (or higher depending on jurisdiction). We do not knowingly collect personal data from children without parental consent. If we discover data has been collected from a child without appropriate consent, we will delete it promptly.

11. Cookies and Tracking Technologies

We use cookies and similar tools to enhance functionality, understand user behavior, and provide personalized experiences. You can control cookie settings via your device or browser, but disabling certain cookies may affect the game’s performance or features.

12. International Data Transfers

Since we operate globally, your data may be transferred to and processed in countries outside your jurisdiction. We take appropriate measures to ensure your data receives adequate protection consistent with applicable laws.

13. Policy Updates

We may update this Data Protection Policy occasionally to reflect changes in practices, legal requirements, or technology. We encourage you to review this policy periodically. Significant changes will be communicated through our platforms.

14. Contact Information

PlayHive Mobile
Data Protection Officer
Dairy Flat Highway, Albany, Auckland 0632, New Zealand
Email: [email protected]
Phone: +6499481915

We are committed to protecting your privacy and providing a secure and enjoyable mobile gaming experience.