Dairy Flat Highway, Albany, Auckland 0632, New Zealand
+6499481915
Welcome to PlayHive Mobile. We strive to provide an enjoyable and seamless mobile gaming experience for all our players. This Refund Policy outlines the terms under which refunds, cancellations, and disputes will be handled for purchases made through our mobile games, including in-app purchases, subscriptions, and downloadable content. Please read this policy carefully before making any purchase to understand your rights and obligations.
Refunds are granted at our discretion and are subject to the terms described below. All refund requests must be submitted within the timeframes stated in this policy. Refunds, when approved, will be issued through the original payment method used during the purchase. The processing time for refunds typically ranges from 5 to 14 business days, depending on your payment provider.
In-app consumable purchases such as virtual currency, power-ups, or single-use items are non-refundable once consumed or delivered. Please ensure you review your purchase before confirming.
Non-consumable in-app purchases (e.g., permanent unlocks, ad-free versions) may be eligible for a refund if requested within 7 days of purchase and if the content has not been accessed or used.
Subscriptions to our mobile gaming services may be canceled at any time. Refund eligibility depends on the timing and usage as follows:
Please note that cancellations should be made through your app store or payment provider platform.
If you pre-order content or participate in beta testing programs, cancellations are allowed up to 7 days prior to the official release or start date for a full refund. Once access has been granted or the release date passed, refunds will not be issued.
If you experience technical difficulties, bugs, or malfunctions that prevent normal use of the game or purchased content, please contact our customer support within 7 days of purchase. We will investigate the issue and may offer:
Requests received after 7 days may not be eligible for compensation.
If you believe a transaction was made fraudulently or without your consent, please contact us immediately. We will conduct an investigation and cooperate with your payment provider to resolve the matter. Refunds for confirmed fraudulent transactions will be processed promptly.
Due to the nature of digital goods, no refunds will be issued for purchased items or subscriptions that have been accessed, downloaded, or used. Refund requests claiming non-use must be submitted within 7 days of purchase.
To request a refund, please submit a support ticket including:
Our customer support team will review your request and respond within 3 to 5 business days. Approved refunds will be processed promptly.
This refund policy applies only to purchases made directly through our official mobile games or platforms. Purchases made through third-party resellers or unauthorized sellers are not covered. Refunds for such transactions must be addressed through the original point of sale.
We reserve the right to modify this Refund Policy at any time. Changes will be posted and become effective immediately upon publication. Your continued use of our mobile gaming services after changes indicates acceptance of the updated policy.
At PlayHive Mobile, we value your trust and are committed to providing a fair and transparent refund process. If you have any questions or concerns about this policy or your purchase, please contact our support team. We are here to ensure your gaming experience is as enjoyable as possible.
Thank you for choosing PlayHive Mobile!
